Department: Admin Reports to: Managing Partner (or designee)
Position Overview
The General Manager - Defense is responsible for overseeing and optimizing the Company’s day-to-day operations to align with safety, quality, and cost goals while demonstrating company core values. Key responsibilities include developing and implementing operational strategies, leading field service operations teams, while establishing, and measuring against budgetary targets. The position requires a focus on employee success, customer satisfaction, and continuous improvement all while maintaining regulatory compliance.
Key Responsibilities
Execution: Execute large-scale operational strategies that support business objectives, increase performance, and promote cost-effectiveness.
Process Improvement: Manage process improvement initiatives to enhance productivity, reduce costs, and eliminate waste.
Business Management: Support the annual operational budgeting process, manage operational expenses, and ensure efficient resource allocation.
Personnel Management: Interview, hire, train, and mentor operational management and field service personnel, fostering a culture of safety and excellence while motivating staff.
Employee Development: Drive continuous education and employee development as a cultural normality within all positions in the business
Leadership & Mentorship: Lead and mentoremployees in the business, fostering a culture of collaboration and continuous improvement.
Compliance: Ensure all business practices and operational activities comply with applicable industry regulations and quality standards.
Performance Management: Track operational performance metrics, identify efficiency issues, and propose solutions to drive continuous improvement.
Business Alignment:Work with peers to ensure alignment across departments and contribute to a unified company vision.
Qualifications & Experience
Education: High School Diploma or equivalent with applicable industry certification(s), or a Bachelor’sdegree in a related field or other advanced degrees are preferred.
Experience:
10+ years in a customer-facing field service leadership position, with direct execution responsibilities.
Skills:
Excellent problem-solving, critical thinking make informed decisions and formulate effective strategies.
Experience with client-facing roles and managing large-scale projects.
Strong ability to lead and motivate, and develop teams, build relationships, and influence all organizational levels.
Basic Business financial understanding to include metrics, budgeting, and the ability to navigate daily business environments.
Proficiency with operational software, data entry, and documentation tools.
Knowledge of compliance requirements by industry or regulatory body.
Personal Attributes
Detail-oriented with a proactive approach to problem-solving.
Leadership attributes, to include integrity, self-awareness, resilience and the ability to collaborate, and inspire and motivate others.
High ethical standards and commitment to safety.
Ability to work in fast-paced, high-pressure environments.
Strong customer service orientation.
Work Environment Requirements
Working hours: Flexible (w/ required coretimeframe, supporting multiple time zones).
Ability to work in industrial and shipboard environments with exposure to chemicals and lubricants.
Willingness to travel to project sites, including marine vessels, industrial facilities, client locations, and industry events, as required.
Adherence to strict safety protocols and use of personal protective equipment (as required) is mandatory.
Adherence to strict cybersecurity protocols (as required) is mandatory
Physical Requirements:
Vision: minimum vision required to prevent injury from oneself and others
Hearing: perceiving the nature of sounds with or without correction
Talking: expressing or exchanging ideas by means of the spoken word
Crouching, kneeling, reaching and grasping objects
Walking: move about inside the office and/or branch facilities as well as airport/travel needs
Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
Individuals working, or supporting, field service deliveries at company or customer locations may be required to meet the following physical capabilities.
