We are seeking a highly organized, technically skilled, and customer-focused Solar PV Warranty Service Manager to oversee all aspects of residential and commercial solar PV warranty claims, system monitoring, and preventative and corrective Operations & Maintenance (O&M) activities.
The ideal candidate will bring a strong technical foundation in solar PV installation and service, excellent project management abilities, and a commitment to ensuring exceptional customer satisfaction and system performance.
Qualifications
Experience
Minimum 5 years in the solar PV industry, with hands-on experience in installation, O&M, or technical service.
Proven background managing warranty claims and service operations in a fast-paced environment.
Prior project management experience is required; electrical or journeyman-level field experience strongly preferred.
Technical Proficiency
Strong understanding of grid-tied PV systems (single-phase and three-phase).
Proficient with solar monitoring and diagnostic tools.
Solid knowledge of the National Electrical Code (NEC) as it applies to PV systems.
Organizational & Management Skills
Highly organized with excellent attention to detail and multitasking ability.
Strong grasp of project management principles, including scope, scheduling, resource allocation, and risk management.
Experience using CRM or service management tools (e.g., Salesforce, Zoho, or similar).
Communication & Customer Service
Excellent written and verbal communication skills; able to explain complex technical issues clearly to diverse audiences.
Demonstrated commitment to high levels of customer satisfaction.
Education & Certifications
Degree in Electrical Engineering, Renewable Energy, Construction Management, or related field — or equivalent hands-on experience.
NABCEP certification (Installer, PV Technical Sales, or O&M) preferred.
NFPA 70E and OSHA 10 certifications are a plus.
Additional Details
Work Environment: Primarily office-based with occasional site visits. Must be comfortable with rooftop environments and field inspections.
Benefits: Competitive compensation, comprehensive benefits, paid time off, and opportunities for professional development and growth.
