Customer Success Manager

Key Details

Pay Rage

$40000.00 –

$50000.00

Job Type

Permanent

Job Category

Aerospace

State

Job Description

Job Owner: Kaitlyn Robertson

ToolLive is the first one-stop solution digital platform dedicated to aerospace tooling park management. With Toollive, users can loan tooling on need, track & monitor their assets, and follow asset park lifecycle (Maintenance, repairs, upgrade, documentation, etc.)

Within a very dynamic team operating in an international environment, and in the scope of our partnership you oversee deploying all TOOLLIVE functionalities within end user (airlines,

MRO, Lessors, OEM) workflow.

ESSENTIAL FUNCTIONS

Management of complete process related to a customer’s integration into ToolLive platform in the Americas:

Users’ asset analysis
Data cleaning
Upload DATA into DEDIENNE ERP system and linking into TOOLLIVE
User accounts creation
User training and accompaniment during deployment process
Bug reporting to development team and resolution follow up
Daily Support to end users on TOOLLIVE use
Customer satisfaction survey and proposition of improvement and correction action plan
Gather End users’ new development ideas and requests, evaluate and implement in the development roadmap

REQUIREMENTS

Dynamic personality, with excellent social and communication skills, willing to work within a very active team in an international environment.

2-3 years of administrative support or demonstrated knowledge, skills, and abilities to perform the abovementioned
tasks.
AS degree or equivalent experience and or education combination
Ability to read and write English, follow verbal instructions and use simple math
Proficient computer skills – Microsoft Office
Must be able to travel.

COMPETENCIES

Organizational skills
Technical capacity
Initiative, collaborative, articulate, calm and resourceful
Time Management

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Customer Success Manager

Key Details

Job Description

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