As a Senior Service Technicianwho provides on-site field service and support to our customers’ equipment at national and international locations, you will utilize a safe, proven, and efficient process to meet customer needs, utilizing skill and knowledge to your highest ability to deliver world-class solutions to our customers.
We believe that our employees are our most important asset. We strive to provide our team members with a place to learn and develop exceptional skills and utilize those skills and knowledge to their best ability to deliver world-class solutions to our customers.
Key Responsibilities
Travel to national/international job site locations, with an expected 75% travel schedule
Execute safe service deliveries as part of a team or as an individual when required.
Lead small teams and shifts as required
Ability to follow work instructions, procedures, and specifications.
Connect hoses, fittings, and equipment to customer systems and company equipment
Operate company equipment (including but not limited to: oil transfer pumps, filtration, and heating equipment)
Ability to troubleshoot and solve basic issues with service equipment or processes.
Visual inspection equipment prior to use
Record gauge and LCD readout values on paper or electronic logs.
Ability to perform routine and preventative maintenance to company owned equipment
Ability to discuss methodologies and processes with internal and external stakeholders
Support continuous improvement initiatives
Resolve all customer complaints
Responsible for submitting completed paperwork promptly
Perform other necessary job-related duties or responsibilities
Support company and customer goals with safe, reliable field service performance
Work with field service multiple functional representatives (Sales, Customer Service, Safety, etc.) to provide exceptional customer experience
Maintain and care for company equipment
Follow company procedures and quality policies
Meet regulatory requirements when applicable (OSHA, FMCSA, Customer)
Education
High School Diploma or equivalent.
Qualifications & Experience
Experience:
6 months or more experience in the Industrial Services, Chemical Cleaning, or Oil Flushing service
Excellent problem-solving skills with a knack for troubleshooting technical issues
Ability to work in an industrial setting, utilizing hand tools, power tools, and company provided pumping, heating, and filtering equipment.
Strong time-management skills and an ability to stick to a tight schedule
Ability to collaborate with others and work well on a team
Enthusiasm for providing excellent customer service
Excellent communication skills
Skills:
Strong analytical, organizational, and communication skills.
Excellent critical thinking and problem-solving skills.
Personal Attributes
Detail-oriented with a proactive approach to problem-solving
Leadership attributes, to include integrity, self-awareness, resilience and the ability to collaborate, and inspire and motivate others
High ethical standards and commitment to safety
Ability to work in fast-paced, high-pressure environments.
Strong customer service orientation
Work Environment Requirements
Attendance on a regular, consistent basis is mandatory
Ability to work in industrial and shipboard environments with exposure to chemicals and lubricants
Willingness to travel to project sites including DOD vessels, nuclear and industrial facilities, client locations and industry events, as required.
Adherence to strict safety protocols and use of personal protective equipment is mandatory, as required
Adherence to strict cybersecurity protocols is mandatory, as required
Physical Requirements:
Vision: minimum vision required to prevent injury from oneself and others
Hearing: perceiving the nature of sounds with or without correction
Talking: expressing or exchanging ideas by means of the spoken word
Crouching, kneeling, reaching and grasping objects
Walking: move about inside the office and/or branch facilities as well as airport/travel needs
Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
Individuals working, or supporting, field service deliveries at company or customer locations may be required to meet the following physical capabilities.
Employment Standards
Identification Required (approved to work in the United States)
Background Screening
Clean Driving Record
Drug Screening
Employment Verification Requests
Recruitment Policies
Accommodations: Essential functions of this position may include but are not limited tolifting, reaching, bending, stooping, twisting, kneeling, crouching, carrying objects,ascending/descending stairs and commuting to work location. If you are an individual witha disability and need a reasonable accommodation to perform the essential job functionsunder the Americans with Disability Act (ADA) or other state or federal law, you mayrequest an accommodation.
The Company is a drug-free company and Equal Opportunity Employer – By Choice.
All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.
The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
The Company is committed to creating an accessible and inclusive application process. Should you need any accommodations or assistance, please contact our Talent Acquisition team.
